After reading some of the other reviews ( ), I’m pretty sure it’s the same shitty company. This review was originally posted for Property Management Professionals, who, apparently, have merged with Landmark Real Estate Management– at least that’s where the Property Management Professionals phone number goes now. TL DR These guys did flips and cartwheels for me when they didn’t have to. They didn’t have to help me out and I didn’t actually expect them to. (Special thanks to Joy!) This was completely over the top in what they HAD to do. Then, guess what? Another extension! This time they had to work with the person who was supposed to be moving in. Again, they were accommodating and helpful. They put it on the market and found a renter who was supposed to move in. They were completely accommodating and friendly. I gave notice, then had to extend my notice. The final star is for the two months of me trying to move out and having problems with the place I’m supposed to move into. I think they deserve that for being better than the others, and for being prompt. I’ve been renting from different property managers for 25 years in three different cities and none of them have ever been so prompt and responsive about dealing with complaints. He was confused as to why I didn’t say something about it earlier… Which leads me to this: Should a renter be amazed when a property management company does the job that they are supposed to do? Of course not. Two days later someone comes out and fixes both items in about 30 minutes. A few months ago I mentioned it in passing to Landmark (we were talking about something else, can’t remember what) and they said they would look into it. Whatever, I just used the two functioning eyes on the stove. Again, multiple calls to former management and finally someone came to look at it (entered without knocking… grrrr) and he said that I needed a new range and that they probably wouldn’t get me one. Another example is that I had a dishwasher and a range that were not functioning properly. If you’ve been around blackberry bushes at all, you know how much damage they can do if unattended for a few years. A week later I got home from work and I could actually see my deck! I walked out onto it and they had cleared the growth back 15 – 20 feet! It might not sound like much, but this was full grown trees and blackberries that hadn’t been touched in about 4 years. I made the call anyways figuring it was the responsible thing to do, and if it destroys the deck at least the blood won’t be on my hands. Let’s face it, most property management companies aren’t really in the business of spending money to fix things it cuts into their profit I guess. They didn’t do anything about it and I figured the new management (Landmark) wouldn’t care either. It’s a second story deck and in the summer it was unusable due to the overgrowth. For years I was trying to get the former property management to clear the trees and ivy and blackberry bushes from around my deck. Landmark took over the property I am renting about eight months ago. I would have given them a four star review, but the last month and a half they have been bending over backwards to accommodate my needs. This isn’t a blatant five star review, they actually deserve all five from my experience with them.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |